Designed & created by
Gavin Wright
Terms & Conditions 59 Balliol Close, Peterlee, Co.Durham, England. SR8 2NX e-mail
Policy: It has always been my policy to treat our customers in exactly in the way I like to be treated ourselves. My toes curl at the sight of small print, but it appears that not only to add to my creditability but to comply with new legislation (EC Distance Selling Directive) I am required to offer you my own 'large print' version. You should note that your statutory rights under the current consumer protection laws are not affected (more probably enhanced).
Data & Privacy: The information collected from you at the time you place an order will be stored in my database and will be used to carry out your instructions and action your payment. There are no circumstances under which, this information might be passed to a third party. However, if you are not already on the list of newsletter subscribers, you may be added to that list also. Please feel free to remove yourself from this list if you don’t want the newsletter.
Supply: I undertake to supply you with the goods described in these Web Pages, in the case of online training, within 72 hours of your payment being received, or in the case of the DVD, be dispatched within 72 hours of payment received.
Contact: I will only contact you in connection with your purchase or in response to your queries. I will keep you well informed should there be any difficulties providing you with the specific goods ordered.
Delivery: Obviously you the customer recognise that I rely on Royal Mail's postal service (or other suitable carrier for overseas deliveries) to deliver any DVDs. If you have not received your goods in within 30 days a replacement will be dispatched - providing the selected goods are available for despatch. In the case of e-learning, delivery is via the course itself. If you have any difficulty in accessing the site, please let me know asap and the problem will be sorted within 72 hours.
Guarantee: In the light of the forgoing you will appreciate I feel confident that I can unequivocally guarantee your total satisfaction with my service. Again you should note that your statutory rights under the current consumer protection laws are not affected (more probably enhanced).
Rentals: Where software is being rented, unless otherwise agreed in writing, the minimum term is for 12 months.
Refunds: Regarding DVDs; in the event of loss, late delivery or dissatisfaction with the product supplied and a replacement is not acceptable, the goods need not be returned (unless required by Royal Mail for their investigations) but a full refund will be sent. Regarding e-learning courses; in the event you are unhappy with the course you may request a full refund within 7 days of enrolment, no questions asked. If initial payment was via Paypal, then the refund will be made back to you via Paypal. If however payment was by cheque, then the refund will be posted to you by cheque within 30 days. My major concern is to maintain a happy relationship with you my customer.
Complaints: Any complaints will be handled immediately (not more than 48 hours). However, due to very few incidents I haven’t quite formulated a specific complaints handling policy.
Law and Jurisdiction: Any contract for your purchase from myself is governed by and has to be interpreted under UK Law, and you agree that such contract will be subject to the non-exclusive jurisdiction of the UK courts.
Final Note: I suppose because I have always enjoyed an open and trusting relationship with my customers, it grieves me to have to write down what has just been mutually understood between us over so many years. In so doing it has somehow denigrated that good old British sense of fair play...... In a nutshell, this all means any concern that you might have regarding security, privacy or complaint in connection with making a purchase from me please feel free to contact me without hesitation.